A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things!

Position Status: Full Time, Permanent, Remote

Hours of Operation: Monday - Friday 8:00am - 6:30pm EST

Rate of Pay: $19.50/HR Bilingual (French/English)

What's in it for You?

Work-From-Home from Day 1, we supply the equipment.
Virtual Training provided.
Comprehensive benefits package (medical, vision, and dental).
RRSP program options.
Short and Long Term Disability options.
Opportunities for career progression.
Substantial Referral Bonus, vacation allotment, and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!

Position Overview:

The Customer Service Representative is responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities including those that contribute to the satisfaction of customers are met.

Responsibilities:

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned
Requirements:

Strong communication skills (written, verbal and listening)
Bilingualism (English/French) considered an asset
High School Diploma/equivalent education
1 – 3 years call center experience with heavy call volume
Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
Able to endure prolonged seating/standing associated with the performance of essential functions
Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations
Has a strong ability to take action to meet and exceed customer expectations with integrity

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.
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