Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Verification Manager

Location: Mississauga, ON

CPAK is a division of Shoppers that prepares the medication packs that are distributed at the stores to patients. This centralized production of these packs enables the pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important – the patient! Working with the team, you will be responsible to ensure that the prepared CPAKs are accurate and prepared in a timely manner. We pride ourselves in having awesome team spirit!

We have a great benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans and Employee share ownership plan!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

The Verification Manager will be responsible for evolving a lean pharmacy verification (checking) environment that engages colleagues, exceeds client expectations and surpasses financial and operational targets. The Verification Manager will lead efforts to automate, integrate and standardize the processes and protocols required to provide technically advanced medication packaging and services to facilities and clients, in full compliance with regulatory requirements and best practice standards.

The Verification Manager is accountable for efficiently managing verification operations, staff, and equipment to ensure targeted business outcomes are achieved. The Verification Manager will drive customer accountability and will be responsible for ensuring all customer expectations are consistently met/exceeded. Leadership and development of staff is a key component of this role.

What you will do:

Overall accountability for the day-to-day management of checking operations and pharmacists and registered technicians performing verification of prepared prescriptions
Oversee a team of Pharmacists, Registered Technicians, Pharmacy Assistants and Team Leads
Comply with policies and procedures associated with acting as an A/QPIC handling controlled drugs
Ensures customer satisfaction levels are achieved for new and current accounts, consistent with contracted service levels, timelines, and budgets as well as legal/regulatory standards
Recommend, implement, and drive continuous improvement activities through the implementation of change management processes, and best practices
Collaborate with internal groups to support stakeholder relationships
Working with colleagues to ensure that all regulatory obligations (e.g. Provincial Pharmacy College/Board & Health Canada) are met within the department
Improve customer experience through process and people development; show measurable results
Responsible for accuracy of products being provided to the Verification department for product check, specifically work with staff to limit medication errors by building a patient safety culture
Contribute to management of incidents and near misses in the appropriate time frame
Lead operations of ScripTalk program and act as national point of contact for operational processes
Ensure patient/resident confidentiality and privacy is protected

Leadership:

Provide strong effective leadership
Support professional development of RPhT/RPh team
Fosters a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative results
Improves labour utilization within the verification department and processes
Ensures schedule stability that allows for maximum return on efficiencies; manages to labour targets
Lead and motivate the team to achieve aggressive operational/performance goals for the site and develop organizational talent
Positively communicates business processes, to team members and is seen and acts as a leader locally
Maintains a collaborative and productive working relationship with other departments, members of the management team and shared services teams
Provides guidance to team members on building strong relationships within the site and with external clients and stakeholders by reinforcing and expecting use of CORE values and Blue Culture

What you will need:

Managerial experience within a healthcare or manufacturing environment is preferred
Strong leadership skills, demonstrated ability to manage others while adhering to company values and policies
Ability to plan and execute projects within the Verification department
Quality process certification (TQM, ISO9000, Six Sigma) or willingness to obtain is considered an asset
Registered Pharmacist or Pharmacy Technician in good standing within the province of operation is considered an asset
Ability to lead and influence cross functional teams
Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment
Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
Effective written and verbal communication skills
Excellent interpersonal and customer service skills

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.