Reynolds and Reynolds

Software Support Specialist

Entry-level salary plus full benefits
Mississauga, Ontario
Entry Level


Attention business and technology grads!  Join our Technical Assistance Centre team, providing telephone support to our dealership clientele on our business software programs.

Job REYsponsibilities:

  • Respond to and diagnose software service issues through telephone discussions with customers
  • Serve as a single point of ownership for reported customer issues to ensure resolution
  • Following call centre procedures, document customer issues, troubleshoot steps and resolution in a call tracking tool
  • Understand customer business processes and apply priorities to calls accordingly

Our REYquirements:

  • If you are a new grad with customer service experience and are eager to begin your career in the field of information technology, you’re qualified!

Your REYwards:

  • Full benefits package: Medical, dental and vision.
  • Extensive paid training provided: Several classroom-based courses and on-the-job training with experienced Support Specialists.
  • Additional “REYwards”: Vehicle purchase discounts with GM, Ford and Mazda and a company pension program.

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How to Apply