Training and Customer Service Co-Op, Precima

Mississauga, Ontario
Internship, Student Jobs, Co-op

About Us

LoyaltyOne is a subsidiary of Alliance Data Services headquartered in Dallas, Texas. LoyaltyOne works with more than 100 of North America's leading brands in the retail, financial services, grocery, petroleum retail, and travel and hospitality industries to profitably change customer behavior. Through a team of businesses, including the AIR MILES Reward Program, that each specialize in a loyalty discipline, LoyaltyOne designs, delivers and manages a suite of loyalty marketing services focused on consumer data, customer-centric retail strategies, direct-to-consumer marketing, loyalty consulting and more.

Furthermore, for the last 6 consecutive years (including 2015), LoyaltyOne was recognized by Hewitt Associates as one of the 50 Best Employers in Canada, demonstrating LoyaltyOne's continued commitment to providing a great work experience for its associates and a great service experience for its clients

About the Role

This role, reporting to the Associate Director of Training and Customer Service, is an integral part of the engagement with our clients.  The Training & Customer Service Analyst will support the training and customer service functions for multiple clients operating in various global markets.   This includes participating in training sessions, developing training content and job aids, analyzing customer service data to identify root causes and provide recommendations for long term solutions.    In the role the successful candidate will be exposed to multiple Reporting Tool Platforms and gain wide breath of experience in supporting the training and customer service elements of major retails clients and their vendors.

Job Responsibilities

  • Participate in UAT testing of new reports and functionality
  • Evaluate and develop training content and job aids to support the ongoing training of client users
  • Participate in special projects as required
  • Work with Customer Service data to identify root causes of recurring issues and provide recommendations for long term solutions.

Required Skills

  • Currently pursuing a MBA degree
  • Strong interpersonal skills including written and oral communication
  • Excellent business acumen with the ability to understand the operations and challenges within various internal and client stakeholder groups
  • Ability to work independently as well as part of a team
  • Proficiency in Microsoft Office applications (particularly Excel & Powerpoint)

Application Process

Please submit your application, consisting of Cover Letter, Resume and Transcripts online through your University Career Centre.

*Transcripts to submit: all university grades received to date

How to Apply