Customer Experience Specialist, Bilingual Position (French)

ASAP
Competitive
Mississauga, Ontario
Entry Level, Early Career

What makes LoyaltyOne your choice employer?

  • We are ranked in the top 5% of call centres for providing world-class experience to our Collectors
  • We have been awarded GOLD five years in a row from 2008 - 2013/2014 for the prestigious
  • Contact Centre Employer of Choice Designation
  • We have a beautiful open-concept office space that includes: Free parking; Free Autoshare and Bicycleshare; Quiet & Personal rooms; Library; Ergonomic office equipment; Games room
  • We have centre-wide events and opportunities to network and have fun with your colleagues and leaders, and with the broader LoyaltyOne employee base
  • We provide opportunities to give back to the community through volunteering: https://www.youtube.com/watch?v=1VQIz5On7yY
  • Our collaborative and "Coaching Culture" that includes: Opportunities for contract Intern and Lead positions with other group; Personal development plans; Access to hundreds of on-line and in-person trainings
  • We offer a state of the art performance management system, to effectively track and evaluate associate performance. We are a data driven organization.
  • We have company recognition programs: pass it on, anniversary and employee referral programs

A Specialist, Customer Experience is the first point of contact customers have with the AIR MILES brand, they play a vital role in providing a memorable brand experience to our valued customers

What does success in this role look like?

A successful Specialist, Customer Experience is able to:

  • Provide differentiated service based on specific customer profiles
  • Effectively diagnose customer needs via phone, chat and email
  • Deliver relevant and innovative solutions that demonstrate LoyaltyOne's values: Authentic, Collaborative, Curious, Simple, and Passionate

Do you have what it takes?

  • Are you fluent in French and English?
  • Do you have experience in a call centre or in the service industry?
  • Are you able to work rotating shifts between the hours of 8:00am-10:00pm Monday-Friday, and Saturdays from 9:00am-6:00pm?
  • Are you able to commute to 6696 Financial Drive in Mississauga?
  • Have you solved complex customer service issues in your previous roles?
How to Apply