Leadership Development Program
Overview
The Leadership Development Program is a 24-36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leaderships skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP participants serve as leaders in roles that support the business needs of Chick-fil-A, including ensuring restaurant excellence at grand openings and in Chick-fil-A operated restaurants, primarily through the capacity as a Grand Opening Supervisor and Interim Manager.
Responsibilities
Grand Opening Supervisor:
- Prepare new restaurants for their grand opening by planning and executing the Operator’s vision for the business
- Assist the Operator in the Team Member hiring process by scheduling interviews and providing administrative support
- Recruit, select and schedule the Grand Opening Trainers, in addition to completing all their hiring and payroll paperwork
- Ensure Grand Opening Trainers are complying with all brand procedures and standards
- Ensure a high standard of food quality and safety
- Establish and order initial inventory; source vendor options for Operator
- Provide support and training for all back-office systems
- Identify and solve any operational bottlenecks that may occur throughout the Grand Opening process
Interim Manager:
- Assess the current state of the business in terms of people, quality, growth and financial stability
- Establish and maintain any necessary compliances
- Comply with all required employment laws and regulations
- Develop and implement required training programs for Team Members
- Communicate clearly with and actively lead Team Members
- Foster and grow restaurant leaders who will serve the incoming Operator effectively
- Ensure a high standard of restaurant cleanliness and customer satisfaction
- Successfully transition the restaurant to the incoming Operator; ensure all Team Members and the incoming Operator fully understand all established systems
Minimum Qualifications
Minimum Qualifications:
- Strong academic background or a proven track record of leadership
- High standards of excellence (honesty, integrity, diligence, etc.)
- Excellent judgement and decision-making skills
- High level of personal initiative
- Strong written and verbal communication skills
- Ability to juggle multiple priorities effectively
- Good problem solving and analytical skills
Preferred Qualifications
Travel Requirements
100%
Required Level of Education
Bachelor's Degree
Preferred Level of Education
Bachelors Degree
Major/Concentration
Various
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