Account Manager

ASAP
Competitive base plus quarterly bonuses
Montréal, Quebec
Early Career

Responsibilities

Position Summary: 

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.  

Position responsibilities:

  • Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
  • Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
  • Generate daily mailings to prospective clients using updated and accurate spreadsheets
  • Cold call prospective clients
  • Attend trade shows, conferences, events, and functions relating to the industry in order to develop contacts and leads
  • Utilize social skills and standing to best represent TransPerfect in order to make a positive impression on prospective clients
  • Constantly represent TransPerfect to all existing contacts to best create a positive brand and generate interest through word-of-mouth marketing strategies
  • Creatively problem solve to improve current new business development strategy
  • Assist DBDs with counter negotiation following a customer complaint, as well as with day-to-day tasks ranging from faxing, photocopying and answering telephone calls
  • Maintain a professional demeanor at all times with existing and prospective clients
  • Enter new jobs into the “Jobs Database”
  • Create and deliver accurate and complete Job Toolkits, using TransPerfect’s existing template
  • Negotiate rates and deadlines with prospective and current clients
  • Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
  • Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
  • Bill completed jobs in a timely fashion
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
  • Investigate with production any claims of poor quality or questions from clients after a translation has been completed
  • Forward all customer feedback to production and management
  • Utilize creative skills to improve various processes within and between sales and production
  • Aggressively pursue due and overdue unpaid revenue from clients via phone calls, letters and other creative methods to make certain that clients pay in a timely manner
  • Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
  • Be knowledgeable in the translation industry including leaders, competitive data, proposal formats, competitive rates and marketing strategies
  • Perform other special projects or duties when required 

Qualifications

Excellent written and verbal English communication skills

  • Minimum Bachelor’s degree or equivalent
  • Excellent written and verbal English and French communication skills
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills
  • Effective time management
  • Customer support experience
  • Satisfactory results on company proofreading and writing tests
  • Personality test matches sales’ requirements 
How to Apply