Data Centre Systems Engineer
Softchoice's mission is simple: to help organizations use technology to become more productive, more competitive and ultimately, more successful. We want to clarify the complexities of technology and provide the resources to push the boundaries of what IT can do for the more than 14,000 businesses we serve across North America. But if you were to ask our partners and customers, they'd tell you what truly makes us different is our people!
Our employees have and continue to be the driving force behind everything we do. Our people innovate; they create new offerings and services and they continue to drive new levels of efficiency in our business. Overall, these exceptional people are living our values, working together to find ways to innovate and making a difference in our customers' business, each and every day!
Sound like you could be part of this outstanding team? Then read on...
Summary: As a Data Center Systems Engineer, you will be providing technical design and support services to Microsoft customers. The majority of the work will focus on EMC, Nimble, VMWare, Veeam and UCS. If training and certifications for the knowledge ramp-up are required, Softchoice is ready to support and provide the means and materials associated to make this happen. In this support capacity you will: help design Data Center Solutions; assist customers with the configuration of their Data Center needs create configurations based on engineering designs and provide emergency support to Customer Engineering, Management and sales teams.
Territory coverage will be for Atlantic Canada to support, maintain, and grow with existing and new client base. Current team is well experienced and established, providing an excellent team and professional atmosphere.
You will also be involved in assisting with migrations of customers. This may be on premises migrations. Migration responsibilities would include communication with the customer, maintaining a migration schedule and validation of data integrity post migration. Work outside of regular business hours may be required for some migration work.
You may also be involved with the Softchoice Keystone team with Softchoice's Managed Service offering. By utilizing knowledge of the customer environment, you will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. You will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. You will develop a relationship with both the customer and technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.
Required Skills and Experience:
- Able to handle customer situations with empathy and ownership
- Excellent organization and communication skills (both written and oral)
- Proven track record in technology consulting, or experience in a solutions delivery capacity
- Practical experience in technology migration projects
- General knowledge of some or all of the following: Nimble, VMWARE, EMC, Veeam and UCS.
- General Networking skills.
- Good understanding of technology components (client, storage, compute)
- Technical scripting knowledge to compliment project delivery
- A relevant Bachelor's degree or higher
- Able to learn technology quickly in a self-directed fashion
We would like to thank you personally for applying to Softchoice. Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.
Again, thank you for your interest in a career at Softchoice!
*Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior to employment.