NetSuite

Toronto, Ontarionetsuite.com

Technical Support Specialist - ERP/Accounting

ASAP
Across Canada
Entry Level

NetSuite is looking for ERP/Accounting Support Specialists who will become product experts, responsible for resolving client queries and concerns about NetSuite’s Accounting and ERP products via inbound email cases or telephone calls.

Responsibilities:

  • Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution of customer requests.
  • Participate in activities and contribute ideas designed to improve customer satisfaction.
  • Use decision-support tools to answer questions.
  • Collaborate with internal teams on complex problems.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Document complete and accurate work and update customer file.
  • Collaborate effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer.
  • Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
  • Identify opportunities to enhance the product and serve our customers’ business needs better.

Qualifications/Skills:

  • Candidate must possess at least a Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field.
  • Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamicx AX, Epicor, etc ) is an advantage.
  • Industry certification such as CPIM, CSCP from APICS is a plus.
  • Expert knowledge of Internet, browsers, mobile applications and web navigation is necessary.
  • Very strong analytical approach to troubleshooting.
  • Excellent communication skills.
  • Flexible on working hours and days.
  • Willing to work extended hours, holidays and weekends when necessary.
  • Experience interacting with customers in person or over the phone is preferred.
How to Apply