Technical Support Dispatcher - Coop

ASAP
Competitive
London, Ontario
Internship, Student Jobs, Co-op

Are you a student of the world?

Are you ready to build your career, not just your résumé?

Do you think the world can work smarter?

IBM is looking for people to work alongside the best and brightest minds in the world to build a smarter planet. 

The following student position is a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. This position is only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term. 

This Student Position resides in London and is a 4 month work term commencing September 2015

Main Responsibilities for Technical Support Dispatcher (TSD) include:

  • Responsible for receiving electronically submitted requests for support and distribution of requests to appropriate support analysts
  • TSD reviews each client request and assigns it to an individual analyst with the appropriate knowledge and expertise 
  • TSD ensures that requests for assistance by satellite offices worldwide are escalated to more experienced support analysts
  • Assist with overflow of calls and assist North American customers with general Maximo related issues. 
  • Learn and understand support structure to ensure timely resolution of issues

Desired Qualifications required:

  • Demonstrated communication skills (written, spoken)
  • Email knowledge with Lotus Notes
  • Experience with Retain or similar Customer Relationship Management (CRM) software
  • Ability to follow standard procedures
  • Learn and understand support structure to ensure timely resolution of issues
  • Able to work with Microsoft Office (Word, Excel)
  • Some knowledge of SQL and Databases
  • Coop or internship program enrollment an asset 

What IBM Offers You:

  • Work directly on product and services that affect our clients, while having access to cutting edge software technology
  • Work is challenging and rewarding
  • Access to obtain IBM Product Certification during work term
  • A casual dress code and flexible work hours, to ensure work-life balance
  • Future Blue - IBM’s large student community that provides networking opportunities, sporting and social events.

Students must apply to www.ibm.com/start in addition to their university job board (if applicable) in order to be considered for the position. It is highly recommended to include your transcript (official or unofficial) to complement your application.

This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.

Required

  • High School Diploma/GED
  • English: Fluent

Preferred

  • Pre-University qualification

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply