Customer Service Representative
Are you a problem solver who loves working with people? Then you belong at IBM. As a Customer Service Representative you'll have direct contact with our global clientele as an advisor, guiding clients on the use of a broad range of products, offerings and services - and play a key role in client satisfaction overall.
Working with other talented, ambitious customer service professionals, you'll use IBM technical resources and tools, to support clients by answering questions and responding to their needs. Your product, technology, industry and/or services skills will help clients identify problems (which may be related to product installation) regarding configuration, operations or performance issues.
Representatives in this area follow standard call flow and problem handling processes to verify entitlement, perform problem determination, resolve and close the problems - or route them to the appropriate level of support.
Interested in making a difference, immediately?
- Technical Diploma
- English: Fluent
- Associate's Degree/College Diploma in Information Technology
- At least 6 months experience in supporting clients by phone
- At least 6 months experience in applying call handling standards
- At least 6 months experience in applying problem solving techniques
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.