Customer Service Representative (14 month temporary)

ASAP
Competitive
Edmonton, Alberta
Entry Level, Early Career

Skills/Experience Requirements:

  • High school diploma or equivalent required, but post-secondary education in an related field preferred
  • Minimum of two years prior experience in a sales-related environment
  • Strong communication skills
  • Strong computer skills, particularly in Word and Excel
  • Knowledge of SAP is preferred
  • Ability to work effectively under time constraints
  • Excellent organizational abilities
  • Proven ability to provide superior customer service
  • Excellent interpersonal skills with a demonstrated ability to handle sensitive situations with tact and diplomacy
  • Unrestricted cross-border mobility
  • Ability to work with people in a manner that builds high morale and group commitment to shared goals and objectives
  • Ability to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
  • Ability to organize and/or schedule people or tasks and to develop realistic action plans while being sensitive to time constraints and resource availability
  • Effectively manage time and priorities and work efficiently
  • Ability to maintain a mature problem-solving attitude while dealing with interpersonal conflict and time demands
  • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues and constraints

Job Description:

Overview:

  • Respond to and process sales orders and customer inquiries in a timely, efficient and pro-active manner.

Essential Functions:

  • Receive orders and inquiries from customers and provide information regarding pricing, product specifications, sales order status, delivery and un-priced oil
  • Enter sales orders, assign routes, and generate logistics orders, ensuring that credit issues and inventory concerns are addressed
  • Review each customer's contract position and pro-actively advise customers of their impending requirements.
  • Provide prompt and continuous follow-up to ensure customer commitments are met
  • Other duties as assigned
How to Apply