Bunge

Skills/Experience Requirements:

• University degree or College diploma in Information Technology/Engineering Technology or related field
• Appropriate levels of Technical Certifications and relevant technical experience will be weighed equally
• Experience in object-oriented programming languages (i.e. Visual Basic .NET, C++) as well as Windows shell scripting
• Excellent written, verbal communication and customer service skills
• Strong work ethic and a positive team attitude
• Ability to take on responsibility and use initiative to prioritize
• Strong time management, multi-tasking, and organizational skills
• Excellent analytical and problem solving skills
• Basic level of knowledge of Networking topologies
• Ability to follow procedures and processes in a consistent manner
• Able to create and maintain documentation used by the support team
• Must demonstrate a high level of professionalism when working with customers with the ability to interact with all levels of the organization
• Candidate must be able to perform well under pressure and in a fast paced environment - especially when customers are being unreasonable
• Advanced knowledge of mainstream operating systems (i.e. Windows 7), web browsers (i.e. Internet Explorer, Google Chrome, Mozilla Firefox) and Microsoft Office 2010/2013 office suites
• Skilled in troubleshooting a variety of hardware ranging from network printers to laptops and desktops
• Capable of self-managing their responsibility for assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities - even if extra hours are required on occasion
• Familiar with iOS devices (i.e. iPhones, iPads)
• Cross border mobility is required (valid passport)
• Willingness and ability to travel to various plant locations

Schedule:

• Normal office hours, five days per week
• Provide support coverage across various time zones
• Some overtime or weekend duties may be required

Please note: This position is a contract-to-hire

Overview:

This role is responsible for providing timely end-user computing software and hardware support for all Bunge Canada locations and mobile users. The incumbent will be responsible for the installation, configuration, and on-going support of desktop/laptop hardware, software, and related devices. All of the support services are to be provided in person, via phone and remote control for customers all across Canada. 

Essential Functions:

• Install, configure, and support local and remote end-user computing hardware,
• software, and related devices
• Adhere to hardware and software standards in accordance to Bunge’s IT policies
• Formulate and maintain all administration documentation including equipment
• inventory, asset management, software licensing and system availability for computer
• and network equipment
• Follow deployment and de-provisioning procedures for computers and printers
• Support customers in person, via e-mail, Online Chat and Phone (often simultaneously)
• Provide coverage for support requests across Canada
• Participate in the formalization of current and future processes
• Contribute ideas regarding new and emerging technologies, meeting department goals,
• and other tasks
• Work effectively as a team-member in office moves, software deployments, etc.
• Ensure all requests for service are handled on a timely basis, while maintaining a high
• level of customer satisfaction
• Automate existing support processes to help drive improvements and increase
• efficiencies 
• Prepare documentation that will assist users and other IT employees in performing new
• or existing tasks
• Identify and analyze gaps in current processes and systems. Select, develop and
• evaluate potential solutions (including the integration of new software tools)

Required Competencies:

Teamwork:  Work as a team player with people in a manner that builds high morale and group commitment to shared goals and objectives.

Openness and Communication:  Communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Organizational Capability:  Organize and/or schedule people or tasks and develop realistic action plans while being sensitive to time constraints and resource availability.

Operational/Personal Effectiveness:  Effectively manage time and priorities and work efficiently.

Coping:  Maintain a mature problem-solving attitude while dealing with interpersonal conflict and time demands.

Decision Making and Problem Solving:  Take action in solving problems while exhibiting judgment and a realistic understanding of issues and constraints; able to use reason, even when dealing with emotional topics.