Service Design Architect

Montréal, Quebec
Summer, Internship

Req Id: 358312 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.


The SERVE team combines the expertise of operational and service transformation professionals who connect and empower our people and customers through innovative service experiences. The incumbent will join a dynamic team, which is accountable to deliver solutions for customers helping Sales, IT, Network, Product and Service Transformation teams.


As a member of the Business and Service Architecture team, the incumbent of this position is a Service Design Architect (SDA) who will propose and design solutions in line with technical architecture, which fit business requirements and support change based on best practises and procedures.  

Role & Responsibilities

  • Identify opportunities for innovation to maintain the transformation roadmap and keep abreast of internal business capabilities, systems and products
  • Strong advocate for innovation and transformation
  • Examine and interpret business requirements needed by the customer under BBM’s Custom Deal Process  and governance  
  • Establish solution intent and apply a structured business architecture approach and methodology for capturing and documenting the key views of the enterprise
  • Align solution with technical architecture required from Sales and Product teams 
  • Identify potential operational design risks based on best practices and procedures under the BBM SERVE team 
  • Operate within the budgetary framework to verify the financial impact of design decisions 
  • Create an end-to-end operational model according to defined requirements and strategy
  • Assess non-standard elements within the solution and provide resource and tool impacts to obtain appropriate approvals 
  • Collaborate with internal Bell teams to consult on non-standard elements and how they impact SERVE teams
  • Act as a Subject Matter Expert (SME) for SERVE teams including Service Assurance and Service Provisioning
  • Manage internal solution meetings with logistics, meeting minutes, updates action item register and follow up as required
  • Create, maintain and update documentation repository (SharePoint, PPM, etc.)
  • Ensure integrity of information within the tools and other sources of information

Critical Qualifications/Competencies

  • 5 years experience with Service Operations and Help Desk activities
  • Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with minimal supervision
  • Proactively identify and resolve deal related issues and escalate when required
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
  • Exceptional oral and written communication skills at all levels of the organization, including the ability to communicate and explain appropriately the technology solutions in business terms, establish rapport and persuade others
  • Proficiency in Microsoft Office suites of tools
  • ITIL certification is an asset

Personal Attributes

  • Strong analytical skills and decision making abilities
  • Autonomy & focus
  • Able to be highly productive and self-driven in fast-paced and dynamic environments
  • Strong leadership skills, executing as appropriate in the areas of responsibility
  • Ability to deal with ambiguity
  • Creative and innovative
  • Team player, who is flexible and responsive to emerging client needs
  • Ability to build bridges with technical & non-technical teams
  • Strategic thinking, information seeking
  • Ability to translate business needs into requirements


Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 


Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal 
Application Deadline: 04/28/2021 


Please apply directly online to be considered for this role.  Applications through email will not be accepted.


At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.


Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at


Created: Canada, ON, Toronto


Bell, one of Canada's Top 100 Employers.

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